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failed to backup or save

please help i'm new in live 2d and i installed the old version 2.1.16 (32bit) to begin my frist project i just import a psd file, create a face deformer,nothing special and everything is fine until this window appears
it show that their is a problem in auto-backup and whenever i close it,it turns back after 5 min or less
when i click on ok it automatically opens the backup files and turns back after 5 min or less again
so i opened the option settings from file and turned off the auto backup; this windows didn't showed again but everytime i save my work when the auto backup off or even on another window appear "Processing was interrupted due to an error" while saving so i reinstall the program many times and nothing new the same problem
i can't save any thing

i read the same problem somewhere but the solution was sent privately inbox
so after all how i can get rid of this saving bug?
(sorry if my grammar is bad)

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